We have placed a significant emphasis on ensuring that the items are delivered to our clients as quickly as possible.
Kindly note: Handling and production time are not included in estimated ship times!
All products will go through a production process, so there will be a Handling Time associated with them. This time includes transit time.
Assessed Boat TIMELINES*
Transporting ON US
Taking care of time: 1 to 2 business days (Monday through Friday)
Transit time: 3 to 7 business days (Monday through Friday)
What is the shipping cost?
We offer Flat Rate shipping, which is only available to US customers: $5 per order:
How can I see where my order is?
We will send you an email with the relevant information once your order is shipped. The tracking information will be available within one to two business days.
PACKAGE DISPLAYED:
We aim to deliver all packages within the quoted time frame and have formed partnerships with all of our carriers. Please be aware that we cannot be held accountable for package delays that may occur as a result of inclement weather, incorrect address information, or carrier-related issues that are beyond our control. When it comes to reshipments, claims, or lost packages, we will do our best to resolve every issue for all of our customers.
We will process a reshipment of the order in the event that a package has been misplaced, lost, or we are unable to verify delivery using tracking information. Packages that show that they were delivered by the carrier have been investigated and will not be eligible for a refund until the issue is resolved. Please contact us at: in the event that your package does not arrive or arrives damaged. provide your order number to contact@serenadeenigma.com
Taxes, duties, and customs:
The customer is responsible for paying any import fees, customs taxes, or duties. The final delivery of the package to your country or destination is not covered by us in any way. Please be aware that the amounts of these fees cannot be predicted because they vary according to country laws and policies. A refund will not be given if a package is returned because the paid taxes and customs fees were not accepted.
For any questions and inquiries please contact us:
Address:Â So 144, Pho Chua Quynh, Phuong Quynh Loi, Quan Hai Ba Trung, Ha Noi
Time Support: Mon – Fri: 9:00 am – 5:00 pm, Sat-Sun: 9:30 am – 4:00 pm , GMT -8
Email:Â contact@serenadeenigma.com
Phone:587715446
